Privacy Policy

Welcome to Moistur AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Personal Information

When you register for an account, we collect:

• Email address
• Name (if provided via Google OAuth)
• Profile picture (if provided via Google OAuth)

Usage Data

We automatically collect certain information when you use our platform:

• Prompts you create and execute
• LLM responses and sentiment analysis results
• Usage statistics and analytics
• Browser type and version
• IP address and approximate location data

We use your information to:

• Provide and maintain our service
• Execute prompts across LLM providers
• Analyze sentiment and provide brand insights
• Process payments and manage subscriptions
• Send you service-related notifications
• Improve our platform and user experience
• Detect and prevent fraud or abuse

We share your data with the following sub-processors:

• LLM Providers: OpenAI, Anthropic, and Google AI to execute your prompts
• Payment Processor: PayPal (USA) — subscription and one-time payments. We never store full card numbers ourselves.
• Infrastructure: Vercel (USA, hosting and edge runtime), Supabase (USA / EU, database, auth, file storage)
• Email Delivery: Resend (USA) — transactional and bulk email send.
• Error Tracking: Sentry (USA) — client and server error reports, with PII fields scrubbed before transmission.
• Product Analytics: PostHog (USA) for privacy-friendly product analytics.
• Authentication: Google OAuth — when you choose to sign in with Google, your email and basic profile are exchanged with Google under Google's privacy policy.

We do not sell your personal information to third parties.

We implement industry-standard security measures including encryption at rest and in transit, secure authentication via OAuth 2.0, and row-level security policies on all database tables. However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Aggregated, anonymized data may be retained indefinitely for analytics.

Depending on your jurisdiction, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at privacy@moistur.ai.

We use essential cookies required for authentication and session management. We use PostHog for privacy-friendly product analytics. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Note that disabling essential cookies may prevent you from using certain features of the Service.

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected data from a child under 16, we will delete that information promptly.

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your data during such transfers.

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting the updated Privacy Policy on this page with a new "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, please contact us: